ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.
Quality Management Principles
The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Checking that the system works is a vital part of ISO 9001:2008. An organization must perform internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards.
Notes to Suppliers
Checking If a product fails to function in compliance with the functional specifications of the manufacturermanagement system is working.
NQA is a leading global independently accredited certification body (registrar), providing assessments (audits) of organizations to various Management System Standards since 1988. Headquartered in Acton, Massachusetts, NQA, USA was established in 1992 as a joint venture between National Quality Assurance (NQA), Limited (headquartered in London, England) and National Technical Systems, Inc. (located in Calabasas, CA, NASDQ: NTSC).
NQA, USA has expertise in many diverse industries including aerospace, telecommunications, electronics, information technology, professional services, transportation and distribution, automotive, plastics, metal and machinery, foods and supply chain management. This expansive expertise means NQA, USA can offer its clients a single point of contact saving them time, as well as an experienced and competent staff based throughout the US to provide local attention. NQA’s worldwide operations are accredited to perform management systems registrations by ANSI - ANAB (American National Standards Institute/Registrar Accreditation Board), UKAS (United Kingdom Accreditation Service) and various other regional and industry-specific oversight bodies.
ISO 9001 is an International Quality Management System Standard that specifies requirements within which an organization demonstrates its ability to consistently provide product or service to meet customer and legal requirements, enhancing customer satisfaction and opening the way to continual improvement. The requirements are intended to be applicable to all organizations, regardless of type, size or product/service provided. Globally more than one million organizations have implemented ISO 9001 Management Systems (50,000 organizations in North America).
ISO 9001 was originally published in 1987 by the International Organization for Standardization, a worldwide federation of national standards bodies, headquartered in Geneva, Switzerland. The Organization was founded in 1946 to develop a common set of standards for manufacturing, trade and communications. Today more than 150 countries are members, each with a representative. The representative for the United States is the American National Standards Institute (ANSI). In addition to ISO 9001, more than 17,000 other ISO standards exist. ISO 9001:2008 is the current version of this standard.
ISO 14001:2004 is an internationally recognized standard that emphasizes the continuous improvement of an environmental management system (EMS). The standard specifies requirements for an environmental management system that enable an organization to develop and implement a policy which meets legal requirements and manages environmental impact. Organizations that have been registered to ISO 14001:2004 show they are committed to reducing the effect of their business operations on the environment.
AS9100 is the quality management standard specific to the aerospace industry but it also includes the ISO 9001:2000 standard verbatim. Consequently, any company registered to AS9100 also meets the requirements of ISO 9001:2000 or 2008. In addition, this standard includes additional requirements specific to the unique requirements of the aerospace industry.
First published in May 1997 by the SAE (Society of Automotive Engineers) as AS9000, the AS standard has evolved to AS9100 Rev. C and is recognized by all major Aerospace OEMs.
AS9110 is the quality management system standard developed by aerospace professionals to meet the specific requirements of aerospace maintenance organizations. AS9110 incorporates the requirements of ISO 9001:2000 or 2008 and specifies additional aviation and defense maintenance, repair and overhaul industry requirements.
AS9120 is the quality management system developed specifically for aerospace industry distributors. The standard is based on ISO 9001, but includes many additional requirements specific to aerospace distributors, addressing issues such as chain of custody, traceability, control and availability of records. AS9120 requires suppliers to have a comprehensive quality management system focused on areas directly impacting product safety and reliability.
AS9003 is the quality management system standard for inspection and testing organizations, developed to ensure that the inspection, conformity and airworthiness of products are maintained. Based on the ISO 9000:1994 standard, an AS9003 quality system is structured to include requirements that provide suppliers with a system that defines activities required to support product integrity.
AC 00-56 is a program supported and strongly endorsed by the FAA for the voluntary accreditation of civil aircraft parts distributors. Accreditation of a distributor’s quality system by a third-party accreditation program conveys an assurance that the parts a customer receives are of the quality stated, the appropriate documentation is on file at the distributor’s place of business, and that the distributor is able to maintain the quality system and will assist the customer’s determination of the part’s eligibility for installation on type certificated products.
TL9000 is the Communications Industry standard developed by the QuEST (Quality Excellence for Suppliers of Telecommunications) Forum with the following goals: establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry; foster a system that protects the integrity and use of telecom products hardware, software and services; define effective cost and performance-based measurements to guide progress and evaluate the results of QMS implementation; drive continual improvement and enhance customer relationships; and certification to TL 9000 includes rigorous set of requirements along with specific performance measurements which must be tracked on an on-going basis.
ISO/TS 16949 was designed to improve product and process quality in the Automotive Industry. Global suppliers certified to the standard share a common quality system approach, and businesses can turn to those suppliers with confidence, knowing they will find consistent quality and that the need for multiple third party registrations will be minimized
The ISO/TS 16949:2009 standard was released in June, 2009. ISO/TS 16949 was originally published in 1999 to create and promote harmonization of supplier quality system requirements for the automotive industry. ISO/TS 16949 is a common global registration scheme recognized by all participating organizations of the International Automotive Task Force (IATF), which includes, but is not limited to, DaimlerChrysler AG, Ford Motor Company, General Motors Corporation, BMW and Volkswagen.
ANSI/ESD S20.20 is an industry-neutral standard for the development of an Electro-Static Discharge (ESD) control program. The standard covers the requirements necessary to develop, implement, maintain and monitor an ESD control program to protect today’s increasingly sensitive electronic parts, assemblies and equipment from ESD damage. ESD damage costs organizations millions of dollars annually in defective product, rework and repair of electronic systems. NQA and its auditors are accredited directly by the ESD Association (ESDA) for the purposes of conducting ESD Facility Certification Audits.
The ISO 22000:2005 standard outlines Food Safety Management System Requirements for any organization in the food chain, and is one of a family of standards focused at the development, implementation and improvement of a food safety management system.
ISO 13485 is the quality management system standard for medical device manufacturers and their sub-tier suppliers and subcontractors. Based on the ISO 9001 standard, ISO 13485 includes additional requirements for medical device manufacturers to demonstrate their intent to comply with applicable regulatory and statutory requirements. ISO 13485 is recognized as an aid in supporting compliance with the Medical Device Directive
ISO 27001 is the international standard for Information Security Management Systems (ISMS). ISO 27001 provides the framework for a technology neutral, vendor-neutral management system that enables an organization to assure itself that its information security measures are effective. This includes the continued accessibility, confidentiality and integrity of its own information and that of its stakeholders as well as legal compliance.
18001:2007 emphasizes the continuous improvement of an occupational health and safety management system (OHS). The standard specifies requirements for an occupational health and safety management system to enable an organization to develop and implement a policy and objectives which considers both legal requirements and known hazards and risks. Organizations which have demonstrated conformance to 18001:2007 have seen higher employee morale, lower injury rates and improved regulatory compliance.
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